Frequently

Asked

Questions

Ordering

How do I place an order?


There are 2 ways to do this: - Order through the online site www.theblacksugarbakery.com





Shipping & Returns

What if I accidentally input the wrong shipping address?


Please email us at: info@theblacksugarybakery.com as soon as possible. If the order has already shipped we are unable to make any changes to the delivery address.




What is your Return/Refund Policy?


The Black Sugar Bakery does not accept returns, offer exchanges, and/or grant refunds on any goods sold. All sales are final. We are not responsible for delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, terrorism safety control, inaccurate shipping information, or mistakes on the part of our shipping partners' employees. Therefore, we are not able to offer refunds for those reasons. However, if you believe that our shipping partners has mishandled/damaged your order please file a claim with USPS. They advise customers experiencing problems to call 1-800-ASK-USPS, or go to their https://faq.usps.com/s/.




Do you ship internationally?


Sadly, no. We are based in Monroe, Louisiana and cannot ship out of the country just yet :) All orders are sent in person without any courier help to ensure quality and freshness of baked goods! Delivery areas include: - Monroe - West Monroe To check if we deliver to you, please enter your postcode.




When will my order ship?


Orders are processed 7-10 business days after order has been placed. To ensure you receive the freshest tea cakes possible, we ship on Monday, Tuesday, and Wednesday so your cookies get to you quickly and are not held up in a postal facility. All out of state (excluding Louisiana) orders received after 10 am on Mondays will ship out the following week.




When will I receive my order?


All orders are sent via USPS Priority shipping. Once your order has shipped average delivery times are 5-7 business days depending on your region. You will receive a tracking number once your order has shipped. We do not take responsibility for orders that have been marked delivered but may not have been received. We recommend keeping an eye on your tracking number to make sure someone is home when the order arrives.




Why hasn't my tracking information updated?


Tracking information isn't always real-time. Shipping providers might delay updating the tracking locations by several days. Rest assured, your cookies are still on their way and is probably further along than it looks.




Can I include a note with my order?


Yes! Use the "note" section of the order to include a message to the recipient. If you accidentally forget to add a note before checking out you can email info@theblacksugarbakery.com and we can add the note for you.





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NEPTUNE Foundation, 4th Floor, Eastern Business District, Near Mangatram Petrol Pump, L.B.S. Road, Bhandup (W), Mumbai- 400 083

022-6777 0600 / 88798 81234

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